Guides, Resources, Policies & Procedures

• Staff Management and Procedures: This folder contains a wide range of resources for managing employees, including onboarding checklists, induction procedures, performance management guides, and termination processes. There are also policies related to grievances, disciplinary actions, and general HR practices. Staff can expect to find information on how to manage timesheets (Tanda), conduct investigations, and handle incidents in the club. This section aims to provide clear guidelines and procedures for effective staff management and ensure compliance with company policies.
• Member Services and Operations: A significant portion of the folder is dedicated to member-related processes, including creating and managing memberships in Clubfit, handling cancellations, transfers, suspensions, and arrears. There are also guides on booking members for group fitness and creche, selling products, and managing Fitness Passport memberships. This section provides staff with the tools and knowledge needed to deliver excellent customer service and efficiently handle member inquiries and requests.
• Facility Operations and Maintenance: The folder includes documents related to the daily operations of Bodyfit facilities, such as completing daily walk-throughs, managing incidents, and maintaining brand standards. There are also resources on handling maintenance requests (UpKeep), managing cleaning scopes, and performing stocktakes. This section ensures that staff can maintain a safe, clean, and well-functioning environment for members and employees.