Recruitment 1. Pre-Recruitment: Position Descriptions Before starting, line managers must ensure an up-to-date position description exists, featuring a clearly drafted employee specification. Position Description...
Clubfit Guide How to create a Clubfit User How to create a member Troubleshoot guide on SMS Code How tocancel a membership How tosuspend a membership How toupgrade a membership How totransfer a membership How toboo...
Understanding Retention "People don’t quit gyms; they quit your gym." Dr. Paul Bedford Retention Guru Dr. Paul Bedford famously said, "People don’t quit gyms; they quit your gym." This isn’t about blaming members, it’s a pow...
How to manage tailgating What is Tailgating? Tailgating occurs when a non-member or unauthorised person enters the facility without scanning their membership card. This typically happens when someone follows closely behind a ...
Creche Operation and Compliance Guidelines Booking Management 1 Booking Requirements Children must be booked in advance for creche sessions. Members must register their children through the Bodyfit app. Note that members will agree to the crec...
How to pass a brand audit Front of House Ensure no marketing materials are placed on tables. Approved and current promotional A-frame signage is acceptable. Reception No marketing materials should be present on the counter. En...
How to manage an incident in club Notifiable Incidents Non Notifiable Incidents Incidents involving Minors (Creche) Critical Events Hazards Notifiable Incidents A ‘notifiable incident’ is: the death of a person a ‘serious injury or il...
How to complete daily walkthroughs Overview 1 Complete Walk through Complete a walk through of your club, including the gym floor, front of house, office areas, change rooms, studios and storage areas. 2 Twice per day Club Walk Through...